Improving the Customer Experience with Stan Phelps, CSP®
About the Program
Little Things Make the Biggest Difference in Creating WOW
Customer experience today is largely about the little moments. This program covers the 10 different types of Purple Goldfish that you can use to add value or reduce customer friction.
Key Takeaways
- Equip yourself with the I.D.E.A. process for designing outstanding customer experiences.
- Learn how to implement small changes that drive value or reduce customer effort.
- Gain a deeper appreciation for exceeding customer expectations and creating memorable interactions.
Who Should Attend
This program is ideal for marketers who aim to improve customer retention, drive differentiation in a competitive market, and promote word-of-mouth advocacy.
What You’ll Learn
- Actionable strategies to enhance the customer experience.
- Insights into the importance of minor details that make a significant impact.
Hosted at the KU Edwards Campus, this event is part of Stan Phelps‘ renowned Goldfish Tank Tour, where he travels across the country sharing his expertise on customer experience.
Event Details
Date: August 8, 2024
Time: 11:30am to 1:00pm
KU Edwards Campus
Regnier Hall, Room 153
12600 Quivira Rd
Overland Park, KS 66213
[GPS MAP] [CAMPUS MAP] [CALENDAR]
About the Speakers
Stan Phelps, Best Selling Author
Stan Phelps is a distinguished speaker, author, and workshop facilitator renowned for his expertise in customer experience and employee engagement. He has authored the popular “Goldfish” series of books, providing innovative strategies on how businesses can stand out through proactive customer service and marketing. A Certified Speaking Professional and Virtual Master Presenter, Stan has delivered over 750 presentations in 23 countries, captivating audiences with his practical advice and inspirational stories. He is also a TEDx Speaker and a Forbes Contributor, recognized for his insights into how organizations can enhance loyalty and advocacy. He is an AMA Past President of the Triangle Chapter (Gold Chapter of the Year 2015-16). Stan’s dynamic workshops and presentations help companies globally to transform their approach to business and customer relations.
Event Registration
This event has been cancelled but please look forward to another August event near the end of the month.